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Terms & Conditions

  1. Placing an Order:
    Send us a purchase order, or send us a shopping cart from our website or call us. In any event, we will fax or e-mail to you, an order confirmation that your authorizer must sign. All orders are binding with a signed confirmation.
  2. Setup Costs:
    Most items have set up or screen charges per color and per location. Some setups are 1-time costs. We will notify you of these setup costs.
  3. Shipping Charges:
    Shipping Costs will be added to all orders except where the customer provides their own shipper number for direct billing.
  4. Art Charges:
    If you do not have usable art available, we can do simple typesetting at no charge, or we can convert JPG, Tiff, BMP or other similar files into a usable art format billed at $75.00/hour. Most art takes about an hour to convert.
  5. Color Matching:
    Additional costs may incur for exact PMS color matching on products.
  6. Delivery Time Frames:
    The industry standard from date of order to delivery is 3 - 4 weeks. For special event needs, we strongly advise you to contact us on the phone immediately to access your needs and recommend products to you that can be delivered to meet your event date. If we cannot fill an order in time for your event, we will let you know in advance. Production time begins from approval of artwork.
  7. Sample Requests:
    Samples requests are handled on a "case by case", basis. Some costs may apply. We will notify.
  8. Over/Under Runs:
    In certain cases, certain products have up to a 10% over/under run of the quantity ordered and we invoice accordingly. Examples of these items are: ceramic mugs, plastic bags. Please call for details.
  9. Below Minimums:
    In some instances we can go below our minimums with a less than minimum charge and possibly a higher per-piece cost. Call us for more information. Awards and trophies carry a 1-piece minimum. We have a separate 12-piece minimum on embroidered apparel, screen-printed apparel and hats. Most hard-goods items have much higher minimums.
  10. Payment:
    Prepayment is required on all first time orders. We accept MasterCard, Visa, Discover, American Express, company check or money order in advance.
  11. Order Cancelling:
    If an order needs to be altered or cancelled while in production, any set-up costs, art charges, shipping, restocking and handling charges will apply. No returns on imprinted merchandise. Remember, every order is a custom order with your personal logo, we can't erase the imprint.
  12. Our Commitment:
    We customize promotional products with your logo, and when necessary, create custom designs, custom logos and even custom products tailored to your needs or event. We feel as though we are partners with you so as to maximize your marketing goals through the use of promotional products. We take great pride in providing innovative, quality products at affordable prices. Our goal is to help you attract more customers!

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