Place an Order

How do I place an order? Find the product you would like to order on the site and proceed with the checkout process, fax us a purchase order or call us. In any event, we will fax or e-mail to you, an order confirmation that your authorizer must sign. All orders are binding with a signed confirmation.

Is the imprint included in the price and are there any extra charges involved? With the exception of some apparel, each item we feature includes a one color imprint or embellishment in the price. Most items have set up or screen charges per color and per location. Some setups are 1-time costs. We will notify you of these setup costs, and remember, every order is a custom order with your personal logo. Shipping charges will be added in addition to all orders.

What are the different forms of embellishing onto a product? The 3 most common forms are screen-printing where the ink is screened onto the product (as seen on most T-Shirts), embroidery where thread is sewn onto garments as well as some cloth and leather products, and engraving where a product is etched or engraved sometimes using lasers. Other forms include, pad-printing, hot-stamping, debossing, embossing, color-dying and color-filling into etched or debossed areas and weaving.

What is your lead time for an order and if I have a special event date that has to met, can you help me? Generally speaking the industry standard from date of order to delivery is 2-3 weeks. For special event needs, we strongly advise you to contact us on the phone immediately to access your needs and recommend products to you that can be delivered to meet your event date. If we cannot fill an order in time for your event, we will let you know in advance. Production time begins from approval of artwork.

I can’t seem to locate the item(s) I want on the site. Do you have more? Although we maintain a large selection online, we actually have over 600,000 items available. Just contact us and explain what you are looking for, and we will research it for you or let you know of the possibility of creating a totally custom product.

Is there ever a time that I can return merchandise or cancel an order? We are more than just order-takers, we partner with you in the decision-making process so as to minimize any risks in the ordering process. If an order needs to be altered or cancelled while in production, any set-up costs, art charges, shipping, restocking and handling charges will apply. No returns on imprinted merchandise. Remember, every order is a custom order with your personal logo.We will try to accomodate you on any dissatisfyied orders.

Artwork

I want to put our company logo on an item but we do not have camera ready art. What do we do? Just prepare your order and call us. We can create or change a Customer’s logo into camera ready art. Supply e-mail us a jpg or tiff image, word document,letterhead or business card or fax us a copy or sketch. We will fax or e-mail you a copy of the completed art for your approval prior to starting the job. A copy of your art is kept on file. A firm order must be placed and approved, prior to the start of the art development.

What is acceptable artwork? Acceptable artwork includes: Adobe Illustrator or any other .eps, .ai file or vector based art. If you do not have usable art available, we can do simple typesetting at no charge, or we can convert JPG, Tiff, BMP or other similar files into a usable art format.

What is the difference between bitmap and eps file types? Bitmap images are defined by a precisely "mapped" collection of individual dots or pixels of various colors. EPS (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.

What are PMS colors? PMS (Pantone® Matching System) colors are the exact color shades used to reproduce your logo’s colors. If you do not know your company’s PMS colors, we can assist you in finding this out. We have included a PMS chart in the Resources Section. Your computer monitor will probably not show the exact color shades because computer monitors will convert PMS colors to RGB (Red, Green, Blue) colors for display. However, once we discover the correct PMS colors, we will keep this on file and it will be passed on to production with your artwork. Additional costs may incur for exact PMS color matching on products.

What does 4-color process mean? When should I use it? If you have a photographic or painting-like image, chances are you will want to use a 4-color process for decorating your product. 4-color process will recreate a photo-realistic image. It is also sometimes used to represent artwork that uses more than four solid colors because using only four colors is more economical. The process uses combinations of varying shades of blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create images. You see 4-color process printing every day in color pictures in newspapers and magazines. This is also sometimes called CMYK. Not all promotional items can be reproduced using 4-color process. Additional setup costs are incurred when using 4-color process. We will notify you of these setup costs.

Payment

What are your general payment terms for an order? Prepayment is required on all first time orders. We accept MasterCard, Visa, Discover, American Express, company check or money order in advance in US dollars.

Do you bid for business? Our company does not engage in bidding or “reverse bids”. We do more than provide “promotional items”, we customize promotional products with your logo, and when necessary, create custom designs, custom logos and even custom products tailored to your needs or event. We feel as though we are partners with you so as to maximize your marketing goals through the use of promotional products. We take great pride in providing innovative, quality products at affordable prices. Our goal is to help you attract more customers!

Shipping

What are the shipping costs and options? We look to send all orders the most economical and traceable way. Our preferred shipping methods are UPS and Fed Ex. Palletized, LTL, truckload and heavy-weighted orders are shipped by common carrier. If expedited shipping methods are needed, we will notify you of these concerns and costs to meet your deadline. You may also provide us with your shipper number so that you are billed directly. In some cases, direct billing to your shipper number is advantageous.

Do you accept orders for shipment outside the USA?
Yes, however, we must receive full payment in advance for your order. Shipping methods to meet deadlines for overseas shipments must be discussed and approved in advance or we will not guarantee delivery to meet a specified date. Overseas customers must provide their choice of carrier, their account information and we will charge shipping, duties and any related charges to their account. Also, some factories just will not deliver overseas, so some products may not be available. You may contact us for further details. Provide full contact information and be as specific as possible concerning the products you desire, the quantities you wish to purchase, the imprinting requirements and any timeframe for delivery that has to be met.

Samples/Minimums

I would like to have a sample of an item before placing my order. If I request a sample, will you send me one? Yes, we handle sample requests on a, "case by case", basis. Some costs may apply.

What are your minimums and can I order less than the stated minimum? In some instances we can go below our minimums with a less than minimum charge and posibly a higher per-piece cost. Call us for more information. Awards and trophies carry a 1-piece minimum. We have a separate 12-piece minimum on embroidered apparel, screen-printed apparel and hats. Most hard-goods items have much higher minimums.

Over/Underruns

When I place an order, will I receive the exact quantity ordered? In certain cases, certain products have up to a 5%-10% over/under run of the quantity ordered and we invoice accordingly. Examples of these items are: ceramic mugs, plastic bags. Please call for details.